Refund policy

All Sales Are Final

Because our products are made for pets and used in close contact with your dog, all sales are final. We do not accept returns or exchanges on any items, including used, opened, or unwanted products, for health and hygiene reasons.

Damaged or Defective Items

We stand behind our products and want your pup to love them as much as Blu does. If your order arrives damaged, defective, or incorrect, please email us at hello@bluschews.com within 7 days of delivery. To help us resolve the issue quickly, please include your order number and clear photos of the item and the packaging.

Once we review your photos, we will make it right by sending a replacement or offering another resolution where appropriate. Replacements are subject to availability.

 

Please Note

Our toys are plush enrichment toys intended for supervised play and are not designed for aggressive chewing. Normal wear and tear, or damage caused by aggressive chewing, does not qualify for a replacement. We are unable to accept responsibility for items lost or damaged in transit once they have been marked as delivered by the carrier.

 

Questions?

We are always happy to help. Reach out to us anytime at hello@bluschews.com and we will get back to you as soon as we can.